Managed IT Services
The day-to-day plumbing of your IT — handled, monitored, and accountable to one team.
What’s included
- 24/7 monitoring of servers, network equipment, and critical endpoints with alerting that goes to a real person, not a void.
- Helpdesk support by phone, email, and ticket portal — with response-time SLAs you can hold us to.
- Proactive maintenance: OS & firmware patching, antivirus updates, disk health checks, scheduled reboots.
- Hardware lifecycle management: procurement, deployment, warranty tracking, and end-of-life replacement planning.
- Network management: firewalls, switches, Wi-Fi, VPN, and remote access — configured securely and documented.
- Asset & license tracking: a real inventory of what you own and what you’re licensed for, kept up to date.
- On-site visits for installations, hardware swaps, and anything that genuinely needs hands on equipment.
- Vendor management: we’re the single point of contact for your ISP, line-of-business apps, copier vendor, etc.
What it costs
Pricing is per-user or per-device on a flat monthly rate, with on-site visits included within service area. We’ll quote after a short discovery call — usually 30 minutes is enough to size a proposal.
How we measure success
- Mean time to resolution on incidents (we publish ours to clients monthly).
- Reduction in repeat incidents quarter over quarter.
- Patch compliance percentage across the fleet.
- Backup verification status — not just that backups ran, but that restores work.
Contact us to schedule a discovery call.
PC Ideas, Inc. 